Project Overview
The AI Chat Dashboard is a central administrative interface designed to monitor and manage AI-powered customer interactions in real-time. It provides deep insights into chat performance and user satisfaction.
Administrators can review transcripts, identify bottlenecks in AI responses, and switch to manual human intervention when needed. The dashboard uses advanced data visualization to present chat volume and sentiment trends.
Key Features
- Real-time Monitoring: Live view of all active chat sessions with the AI.
- Sentiment Analysis: Automatic tagging of user sentiment during chats for proactive issue resolution.
- Historical Data: Access to a comprehensive archive of past conversations with powerful search capabilities.
- AI Status Dashboard: Monitor AI system health, response times, and error rates at a glance.
Technologies Used
React Native
Python (Flask)
PostgreSQL
WebSockets (Socket.io)